Refund Policy

1. 7-Day Money-Back Guarantee

We offer a no-questions-asked 7-day money-back guarantee for all new Premium and Lifetime subscriptions.

Eligibility

To qualify for a full refund:

• Request must be made within 7 days of purchase
• Subscription must not have been extensively used (downloading more than 10 resumes)
• Refund request must come from the account holder

What's Covered

• Premium Monthly: Full refund within 7 days
• Premium Annual: Full refund within 7 days
• Lifetime: Full refund within 7 days

What's Not Covered

• Free plan subscriptions
• Requests made after 7 days from purchase date
• Gift subscriptions (the gift recipient cannot request refunds)
• Renewal charges (see Cancellation Policy below)

2. How to Request a Refund

Requesting a refund is simple:

Method 1: Email (Recommended)

1. Send an email to pr@evalshare.com
2. Include your account email and order number
3. Briefly state your reason for the refund (optional)
4. Our team will respond within 24-48 hours

Method 2: Account Dashboard

1. Log in to your EvalShare account
2. Go to "Billing & Subscription"
3. Click "Request Refund"
4. Complete the refund request form

Information Needed

When requesting a refund, please provide:

• Account email address
• Order/transaction ID
• Date of purchase
• Reason for refund (optional, helps us improve)

3. Refund Processing Time

Once your refund is approved:

Processing Timeline

• Approval: 24-48 hours after request
• Credit Card: 3-5 business days to appear on your statement
• PayPal: 24-48 hours after approval
• Other Payment Methods: 5-10 business days

Refund Method

Refunds are processed to the original payment method used for purchase. If the original payment method is no longer valid, we will contact you to arrange an alternative.

4. Cancellation Policy

How to Cancel

You can cancel your subscription at any time:

1. Log in to your EvalShare account
2. Go to "Billing & Subscription"
3. Click "Cancel Subscription"
4. Follow the cancellation prompts

After Cancellation

• Your subscription remains active until the end of the current billing period
• You will not be charged for future billing cycles
• You can continue using premium features until the period ends
• Your resumes and data are saved for 90 days after cancellation

No Refunds for Partial Periods

We do not provide refunds for unused portions of a billing period. However, you will retain access until the period ends.

5. Subscription Changes

Downgrading

You can downgrade from Premium to Free at any time. The change takes effect at the end of your current billing period.

Upgrading

When upgrading from Free to Premium, you'll be charged a prorated amount for the remainder of the billing cycle.

Plan Switching

Switching between Monthly and Annual plans:

• Monthly to Annual: You'll be charged for the annual plan immediately
• Annual to Monthly: Change takes effect at next renewal date

6. Exceptions

Service Issues

If you experience technical issues that prevent you from using our service, contact support. We may offer:

• Service credits for downtime
• Extended subscription period
• Full refund if issues cannot be resolved

Duplicate Charges

If you believe you were charged in error (duplicate charge, unauthorized charge), contact us immediately at pr@evalshare.com. We will investigate and refund any erroneous charges.

Death or Incapacity

In cases of death or severe incapacity of the account holder, we will provide a full refund upon presentation of appropriate documentation.

7. Contact Us

If you have questions about our Refund Policy, please contact us: